Building Trust and Rapport on Video Through Nonverbal Behaviors

{"blocks":[{"key":"b0eg1","text":"In this engaging episode of 'Conversations in the future of work,' CEO of Virtual Sapiens, Rachel Cossar speaks with renowned behavioral scientist and Director of Education at Social Engineer, Dr. Abbie Maroño, PhD. The conversation primarily revolves around the concept of building trust and rapport in virtual environments as work transitions more towards a virtual atmosphere post the pandemic.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"156jf","text":"","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"d8jau","text":"During the conversation, Dr. Maroño highlights the crucial distinction between trust and rapport. She describes trust as vulnerability: feeling safe when you provide something, whether it's being in a person's physical presence or providing information. On the other hand, rapport refers to the positivity of an interaction, including aspects like closeness and likability.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"b47ju","text":"","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"d276h","text":"Dr. Maroño emphasizes that rapport does not necessarily require trust. While it is possible to feel close to someone without trusting them, trust does require rapport. She posits that rapport is a precursor to a trusting relationship, however, being perceived as trustworthy does not guarantee trust. It is, however, a starting point to establishing a relationship that could potentially build trust.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"64o76","text":"","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"ce8pq","text":"The conversation also dives into the topic of nonverbal communication. Dr. Maroño explains that trustworthiness is primarily gleaned from nonverbal cues, as judgments about trust are made subconsciously in milliseconds, even before interacting verbally with an individual. According to her, it is significant to manage one's nonverbal cues to appear trustworthy effectively.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"720gr","text":"","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"4l4pb","text":"She also warns against the danger of misinterpreting nonverbal cues, emphasizing the perception of nonverbal cues may not always accurately represent the individual's true character. Dr. Maroño encourages listeners to be well-informed on both sides of nonverbal communication: sender and observer, underlining the importance of managing one's nonverbal cues as a sender and not relying solely on isolated cues as an observer.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"ht3e","text":"","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"1mqsg","text":"Their insightful conversation draws attention to the complexities of establishing trust and rapport, especially in a virtual environment, and provides listeners with valuable strategies and concepts to navigate these challenges effectively.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}}],"entityMap":{}}